Process

For the past ten years, we've worked hard at identifying and perfecting the art of uncovering the potential for improvement and then making that potential a reality. Our methods are tried and true, our tools tested and proven. From the outside we may look like our competitors, but what we deliver clients is very different.

For one, we take pride in the fact that our clients get more than just a binder that collects dust on a shelf. Rather, they get real changes in the way that they and their staff work day in and day out to achieve best-in-class performance.

Initial Assessment
The first stage of MRSI's process — assessing whether the conditions are right for a company to begin real change.
Benchmarking
MRSI's benchmarking method compares processes, not just results, to explain why performance gaps exist and what to do about them.
Implementation
MRSI's implementation stage puts the benchmarking analysis into practice, working side-by-side with a client's people to make change stick.
Support and Maintenance
MRSI's follow-up stage — the support services that keep an implementation's changes from reverting once the on-site work ends.
Case Studies
Documented client engagements — the challenge, the implementation, and the results.

“What I appreciate the most is the fact that MRSI has implementation as part of their service. It is not just a consulting company telling us what to do and walking away, but an organization which wants to see successful implementations.”
- Simon Feddema, President, Grundfos Canada

“…without exception, the sales representatives are energized by the new way of doing things.”
- Ted Edgar, President, Can Ross Environmental Services

“As the result of the project, we have a less complicated and more effective organization structure…. Process improvement efforts addressed both the new product development and sales processes…. Most importantly, has been the behavioural change brought forth … managers and especially the need for commitment and accountability for their actions…. [MRSI] didn't just tell us what to do, they helped us implement solutions.”
- Vince Green, President, Adwel International Limited

“The returns from working with MRSI have been tremendous. The gains of re-engineering our estimating and project management processes alone will add $500,000 to our net income on an annualized basis.”
- George Anderson, President, RDC Construction

“…of greatest value however, was the exercise which caused our management to examine what differentiated our company from our competition and what stood in the way to make it better for the long term.”
- Harry Angus, President, H.H. Angus & Associates Limited Consulting Engineers

“Immediately I saw the impact of their work. The changes in orientation and structure have played a major role in our company having its two best sales months ever in its history. [a year later] we have experienced at least a 5:1 return and are 100% happy with their work.”
- John Blown, Managing Director, 6S Marketing

“With the systems implemented, we have significantly increased profits, and we are able to monitor our progress in real time. Our senior managers now function together as a Leadership Team working towards a common goal and the organizational tools developed together with our team have elevated our sense of pride and ownership!”
- Kristin Crowe, CEO, T.A.S. Communications

“The Company engaged MRSI to 'benchmark' five areas of business…. The exercise produced useful results, but, more interestingly, it identified opportunities in the overall business management of the Company…. We were impressed with the quality of people, their ability to interact with our personnel and the end result.”
- Michael Schnekenburger, President and CEO, NRI Industries Incorporated

“MRSI was exceptional in their ability to assess our current situation, and quickly develop a plan to implement improvements in profitability … and to hold them in place!”
- Neil Goldenberg, President, Disley Food Services

“The direct and persistent style of MRSI personnel was appreciated by management and staff alike. The entire process was systematic and effectively communicated on a daily basis.”
- Paul Fredricks, President, Select Food Products Limited

“…rather than simply provide a standard process to follow, they provided a broad education to our team!”
- R. Wilson, P.Eng., CEO, Morrison Hershfield

“The Sales Best Practices we implemented last year at the management and field level, have actually elevated average performances by an amazing 50-100%!”
- Rob Vanden Broek, President, Eastern Meat Solutions

“…with the progress made to date … in the new Project Management Controls and Re-Org structure … we are completely satisfied with MRSI … and I personally have never been so excited about coming to work!”
- Rod Rowbothom, President, Onespace Unlimited Architects