In November, while our Snowbirds made their way south, flocks of American tourists traveled north to BC to celebrate their Thanksgiving long weekend. The tourism industry was augmenting their staffing numbers to welcome the onslaught, seeking outstanding staff. But it is not always easy to find ready-made, hospitable, seasoned service people. Is good help hard to find, or can you take anyone and make them great? Small business leaders often side with the former, but best practices repeatedly prove the latter is more accurate. Let’s take a look at some of the best practices for appreciating your staff and the effect that can have on improved customer service. Read on….
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“The staff from MRSI that worked with us were all diligent, detailed oriented and committed to our project. What I liked a lot was that they packaged those best practices with our information to create systems specifically for Williams and White. They helped us bring theory into reality.”
– Justin Williams, CEO, Williams and White Inc.
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